Roaster Partner FAQ

Kafener connects your roastery with coffee enthusiasts across Thailand through our subscription platform. We handle customer acquisition, taste matching, billing, and customer support—you focus on what you do best: roasting great coffee. You'll receive orders directly to your dashboard, fulfill them on your schedule, and get paid bi-weekly.

No. Our system was built to be as simple as possible. Most of your interaction happens through automated LINE notifications and a very simple web dashboard. If you can send a message on LINE, you can use Kafener.

Set up a LINE group chat for your roastery in Settings to receive instant notifications when new orders come in, when orders are due soon, and when payouts are processed. Your whole team can see order alerts in the group. You can also use LINE to contact our support team for quick assistance.

Kafener uses a transparent Founder Incentive Program with tiered commission rates. For your first 20 units (1 unit = 250g bag), we take only 10% commission—you keep 90%. For units 21-50, the commission is 15%. After 50 units, it's 25%. There are no upfront costs, monthly fees, or listing fees. Shipping is passed through to you in full (no commission on shipping). Payouts are processed bi-weekly via bank transfer once your balance reaches ฿500.

Kafener uses a unified shipping model. You receive ฿60 reimbursement for every order you ship, plus an additional ฿50 for remote areas (islands, mountains, deep south). This amount is automatically added to your payout—no receipts needed. Customers pay a flat ฿60 shipping fee (or free on orders over ฿800), making checkout simple. You choose your preferred courier and ship directly to customers.

It's designed to be low-effort. When an order is ready, you'll get a notification. Pack the coffee in your own branded packaging (we just ask that you don't include outside marketing materials). Ship using your local courier. Drop the tracking number into your Kafener Roaster Dashboard. Once the tracking is added, our system automatically notifies the customer so you don't have to.

Kafener handles all front-end customer support. If a customer has a question about their taste profile, billing, or a delayed shipment, they talk to us. If a package is lost or damaged, we work with you to resolve it, but we act as the primary point of contact so you can stay focused on roasting.

After your application is approved, complete your onboarding: set up your roaster profile, configure your bank account for payouts, and add your first coffee. Once you publish your first coffee, it goes live immediately and you'll start receiving orders. Check the Help section in your dashboard for step-by-step guides.